Shipping & Returns

By accessing Our Websites, using the products and services offered through Our Websites, or placing an order on Our Websites, you agree to comply with and be bound by all the terms of use as stated on Our Websites. Otherwise, you shall discontinue access immediately.

The terms of use contained on Our Websites may be modified, deleted or replaced from time to time and at any time in the absolute discretion of Hokey Home Care without prior notice.

Hokey Home Care aggressively enforces its intellectual property rights, including trademarks and copyrights, to the fullest extent of the law.

Hokey Home Care reserves the right to take legal actions against anyone who does not respect its intellectual property rights or its Terms Of Use as stated on Our Websites, or who ignores or breaches this legal notice.

Privacy Policy

Please read our Privacy Policy.

Email Policy

We will not display the email addresses and other contact details of our web users and customers on Our Websites.

All email messages and attachments originating from Hokey Home Care (Our Email) are the exclusive property of Hokey Home Care and protected by Singapore and international copyright laws. Our Email or any portion of Our Email or their contents may not be stored, displayed, reproduced, republished, duplicated, copied, adapted, distributed, broadcast, transmitted or “mirrored”, in an information retrieval system or on any web server or in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, sold, resold, visited, or otherwise exploited for any commercial purpose or otherwise without the express written consent of Hokey Home Care.

Our Email may contain confidential and / or privileged information and is intended only for the eyes of the addressee named therein. If you are not the intended recipient of Our Email, please immediately notify us and delete Our Email from your system and server. All opinions, conclusions and other information expressed in Our Email shall not be deemed as given or endorsed by Hokey Home Care unless otherwise expressly indicated by an authorised representative independent of Our Email. All email correspondences between you and Hokey Home Care shall become the property of Hokey Home Care.

Trademarks

All products, brands and/ or organisations referenced on the site remain trademarks of their respective owners.

Copyright

All content included on Our Websites, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Hokey Home Care or its content suppliers and protected by Singapore, United States and international copyright laws. The compilation of all content on Our Websites is the exclusive property of Hokey Home Care and protected by Singapore, United States and international copyright laws. All software used on Our Websites is the property of Hokey Home Care or its software suppliers and protected by Singapore, United States and international copyright laws.

All www.hokey.com.sg marketing collateral, their compilations and their image files are publications (“Our Publications”) and the exclusive property of Hokey Home Care and protected by Singapore, United States and international copyright laws. Hokey Home Care owns and retains the copyright and reserves all rights in all Our Publications.

By purchasing www.hokey.com.sg publications, Hokey Home Care grants you a limited licence to access and make personal use of Our Publications and not to modify them, or any portion of them, except with the express written consent of Hokey Home Care. This licence does not include any resale, commercial use or “fair use” of Our Publications or their contents; any derivative use of Our Publications or their contents; or any downloading or copying of Our Publications or their contents for the benefit of another individual, legal entity or merchant. Our Publications or any portion of Our Publications or their contents may not be stored, displayed, reproduced, republished, duplicated, copied, adapted, distributed, broadcast, transmitted or “mirrored”, in an information retrieval system or on any web server or in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, sold, resold, visited, or otherwise exploited for any commercial purpose or otherwise without the express written consent of Hokey Home Care. Any unauthorized use of Our Publications or their contents terminates the permission or licence granted by Hokey Home Care.

The copyrights of the curriculum / program / scope and sequence featured on Our Websites belong to Singapore education ministry, respective publishers or our related partners.

The copyrights of the products featured on Our Websites belong to their respective publishers.

Licence and Access

Hokey Home Care grants you a limited licence to access and make personal use of selected web pages of Our Websites at Hokey Home Cares sole discretion and not to download (other than page caching while you are browsing Our Websites online using an online Internet browser) or modify them, or any portion of them, except with the express written consent of Hokey Home Care. This licence does not include any resale or commercial use of Our Websites or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Our Websites or its contents; any downloading or copying of Our Websites information for the benefit of another merchant or otherwise; or any use of data mining, robots, or similar data gathering and extraction tools. Our Websites or any portion of Our Websites may not be stored, displayed, reproduced, republished, duplicated, copied, adapted, distributed, broadcast, transmitted or “mirrored”, in an information retrieval system or database system or on any other server or computer or in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, sold, resold, visited, or otherwise exploited for any commercial purpose or otherwise without the express written consent of Hokey Home Care. You may not frame or utilize framing techniques to enclose Our Trademarks or Trade Dress, logos, or other proprietary information (including images, text, page layout, or form) of Our Websites and our affiliates without the express written consent of Hokey Home Care. You may not use any meta tags or any other “hidden text” utilizing Hokey Home Cares or Our Websites names or trademarks without the express written consent of Hokey Home Care. Any unauthorized use terminates the permission or licence granted by Hokey Home Care and may constitute your infringement of our intellectual property rights.

Linking Policy

You are granted a limited, revocable, and nonexclusive right to create text hyperlinks to the home page or any web page of Our Websites so long as the links do not portray Our Websites or any portion of Our Websites, Hokey Home Care, its affiliates, or their products or services in a false, misleading, derogatory, negative, or otherwise offensive manner. You may not use Hokey Home Cares or Our Websites logos or other proprietary graphics or trademarks as part of the links without the express written permission of Hokey Home Care. You are granted a limited, revocable, and nonexclusive right to introduce or recommend Our Websites or any portion of Our Websites to any third party so long as you do not portray Our Websites or any portion of Our Websites, Hokey Home Care, its affiliates, or their products or services in a false, misleading, derogatory, negative, or otherwise offensive manner.

Fraud Policy

We screen all credit card transactions diligently for credit card fraud. We will pursue fraudulent orders to the fullest extent of the law, no matter how small the amount. Credit card fraud shall refer to all instances of any of the following:

  • Unauthorised use or abuse of a third partys credit card details to place an order on Our Websites
  • Dispute of a legitimate credit card charge with your credit card issuer for any amount that is owed and payable to Hokey Home Care for an order that you had placed on Our Websites, resulting in non payment on your part for items that you had ordered
  • Intentional non payment on your part for items that you had ordered on Our Websites

If you place a fraudulent order on Our Websites, we will reserve the right to take legal action against you and claim from you all expenses and damages arising from our actions to reclaim the amount of your fraudulent order, including but not limited to:

  • The amount of the fraudulent order
  • Our expenses associated with the filing of documents with the respective authorities and agencies in Singapore, your country and any other country
  • Our legal expenses, including but not limited to our lawyers fees and police report fees before, during and after any lawsuit against you
  • All our travel and other related expenses in connection with the investigation and legal proceeding regarding your fraudulent order
  • The cost of all our man-hours involved in our investigations
  • Damages as may be awarded by the court; we reserve the right to file our lawsuit against you in a court of our choice which historically awards huge amounts of damages to companies that are victims of credit card fraud

Our fraud policy will not apply to you if you do not place a fraudulent order on Our Websites.

Disclaimer and Exclusion Of Liability

Our Websites are online services provided to all visitors. The information and material contained on Our Websites, including information, data, text, graphics, audios, videos, products, services, links or other items – are provided “as is”, and “as available”. Hokey Home Care does not warrant the accuracy, adequacy or completeness of such information and material and expressly disclaims liability for errors or omissions in such information and material. The information and material contained on Our Websites are of a general nature which may not have been verified, considered or assessed by any member of Hokey Home Care, in relation to the making of any specific decision to purchase any specific products or services featured or hyperlinked on Our Websites. You should at all times consult the providers or sellers of such products and services and obtain independent verification of the information and material contained herein before making any decision based on any such information or material.

The information and material contained on Our Websites may be modified, deleted or replaced from time to time and at any time in the absolute discretion of Hokey Home Care.

No warranty of any kind, implied, express or statutory, including but not limited to any warranties of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with Our Websites, or any information and material therein.

No warranty is given that access to any information or material on Our Websites or Our Websites as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that Our Websites or any information or material are free from any virus or other malicious, destructive or corrupting code, agent, program or macros.

Nothing on Our Websites shall be considered or construed as an offer or solicitation to sell, buy, give or take, or as the provision of any advice, opinions, views, suggestions or recommendations in respect of all products and services.

Hokey Home Care shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with:

  • any access, use or the inability to access or use Our Websites, or reliance on the contents of Our Websites
  • any system, server or connection failure, error, omission, interruption, delay in transmission, outdated server or computer cached copies, or computer virus
  • any use of or access to any other website linked to or from Our Websites
  • any services, products, information, data, software or other material obtained from Our Websites or from any other website linked to or from Our Websites

even if Hokey Home Care or its employees are advised of the possibility of such damages, losses and / or expenses. Any hyperlinks to any other websites not owned or managed by Hokey Home Care are not an endorsement or verification of such websites and such websites should only be accessed at the users own risks.

Hokey Home Care attempts to be as accurate as possible in our product descriptions. However, Hokey Home Care does not warrant that our product descriptions or other content on Our Websites is accurate, complete, reliable, current, or error-free. If a product offered by Hokey Home Care itself is not as described, your sole remedy is to return it for a refund in accordance with our Returns Policy. Hyperlink to correct page

All statements on Our Websites pertaining to health products and food products have not been evaluated or endorsed by the Ministry of Health (Singapore), unless indicated so by original product packaging or certified endorsements by the product manufacturer. All such products are not intended to diagnose, treat, cure or prevent any disease.

OUR WEBSITES ARE PROVIDED BY HOKEY HOME CARE ON AN “AS IS” AND “AS AVAILABLE” BASIS. HOKEY HOME CARE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITES. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR WEBSITES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HOKEY HOME CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOKEY HOME CARE DOES NOT WARRANT THAT OUR WEBSITES, ITS SERVERS, OR E-MAIL SENT FROM HOKEY HOME CARE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HOKEY HOME CARE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR WEBSITES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

This exclusion clause shall take effect to the fullest extent permitted by law.

Governing Law And Jurisdiction

By accessing Our Websites and / or using the products and services offered through Our Websites, you agree that Singapore law shall govern such access and the provision of such products and services and you agree to submit to the exclusive jurisdiction of the Singapore courts.

In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of Our Websites, or do not allow limitations on implied warranties or the exclusion or limitation of certain damages, you shall forthwith discontinue access or comply with such restrictions (as the case may be).